ErecPower Refund Policy: Returns and Refund Steps
ErecPower refunds are available for 60 days from purchase. Contact the order desk at +1 (877) 257-0825 first, then mail the bottles by tracked service to 600 Broadway, Suite 4C, New York, NY 10012 with your full name, email and order ID. You pay return postage. Terms for opened bottles are not published, so ask the desk before you ship.
What is the ErecPower refund policy?
The ErecPower refund policy gives you 60 days from purchase to ask for your money back. You return the bottles to the returns desk, and the refund goes back to your card.
Each clause below comes from the seller's published terms. Where a term is not published, the table says so.
| Policy point | Rule |
|---|---|
| Time limit | 60 days from purchase, unless the sales page prints a longer window |
| First contact | Order desk: +1 (877) 257-0825 or [email protected] |
| Details to give | Full name, email, and order id |
| Return address | 600 Broadway, Suite 4C, New York, NY 10012 |
| Return postage | Paid by the buyer; use tracking |
| Refund speed | 3-5 business days after credit, then 5-10 days for the card |
| Opened bottles | Not published; ask the desk |
| Part packs | Not published; ask the desk |
ErecPower return steps from start to finish
An ErecPower return takes five steps, and the first one is a call or email to the order desk. Contacting the desk before you ship lets it expect your parcel.
Follow the steps in order. Each one sets up the next.
Confirm the purchase date
Open the order email. Your return request must fall within 60 days of that date.
Contact the order desk first
Phone +1 (877) 257-0825 (Mon-Fri 9:00am-5:00pm ET) or write to [email protected]. Ask how opened bottles and part packs are treated.
Write a return note
On one sheet, write your full name, email, and order ID. Place it inside the box with the bottles.
Mail the box with tracking
Ship to 600 Broadway, Suite 4C, New York, NY 10012 using a tracked service. The buyer pays this postage.
Keep proof and wait
Save the tracking number and receipt. The refund is issued 3-5 business days after the returns desk credits you, then takes 5-10 days to reach your card.
The same window is described from the buyer's side on the money-back guarantee page.
Can you return an opened ErecPower bottle?
The ErecPower terms do not publish how opened bottles are treated. The honest answer is to ask the order desk before you send anything.
Many buyers open a bottle to try the product, so this question matters. A two-minute call settles it for your order.
Questions to ask the desk
- Are opened bottles refunded in full or in part?
- Do I need to send back empty bottles too?
- If I return some bottles from a pack, how is the refund worked out?
- Is there a reference number I should write on the box?
ErecPower return shipping rules
The buyer pays for ErecPower return shipping, and the seller asks for a tracked service. Tracking gives both sides proof of when the parcel arrived.
Address the box to 600 Broadway, Suite 4C, New York, NY 10012. That is the only address set up to receive returns.
Pack it firmly
Use a small box and some paper so the bottles do not rattle or crack.
Add the note
Include your full name, email, and order ID on a sheet inside.
Get tracking
Ask the post office or carrier for a tracked service and keep the receipt.
Delivery times for orders going out are on the shipping page.
When does an ErecPower refund reach your card?
An ErecPower refund is issued 3 to 5 business days after the returns desk credits your return. Your card company then takes 5 to 10 days to show it.
The example below uses sample dates so you can see how the stages stack up. Your own dates will depend on the carrier and the bank.
| Stage | Example date | Rule behind it |
|---|---|---|
| Returns desk credits you | Monday, November 2, 2026 | Happens after the parcel arrives |
| Refund issued (earliest) | Thursday, November 5, 2026 | 3 business days after credit |
| Refund issued (latest) | Monday, November 9, 2026 | 5 business days after credit |
| Shows on card (range) | About November 10 to November 19, 2026 | 5-10 days after issue |
Bank holidays can push a date back by a day. If nothing shows after the full range, call the desk with your order ID and tracking number.
Can you cancel an ErecPower order before it ships?
The ErecPower terms do not publish a separate cancellation rule. If you change your mind right after ordering, call the order desk as soon as you can.
An order that has not left the warehouse is simpler to stop than a parcel already on the road. If it has shipped, the normal return steps apply.
- Call the desk and give your order ID
- Ask whether the order has shipped yet
- If it has not, ask the desk to cancel it and confirm by email
- If it has, wait for delivery and follow the return steps
Why the ErecPower website email cannot see orders
The ErecPower website email, [email protected], is not linked to the order system. It can answer questions about this site, but it cannot look up a purchase.
Refunds, returns and tracking all live with the order desk. Sending a refund request to the website inbox only adds a delay.
| Inbox or line | Can see orders? | Use it for |
|---|---|---|
| Phone +1 (877) 257-0825 | Yes | Refunds, returns, tracking |
| [email protected] | Yes | Order and refund questions in writing |
| [email protected] | No | Website errors and page questions |
Damaged, missing or wrong ErecPower orders
The ErecPower terms do not list separate rules for damaged, missing or wrong parcels. The right first step is to call the order desk as soon as you notice the problem.
Fast reports are easier to sort out. Keep everything that came in the parcel until the desk tells you what to do.
- Take clear photos of the box, the label and the bottles
- Keep all packing material and the shipping label
- Do not take capsules from a bottle that looks tampered with
- Note the delivery date shown in your tracking
If a bottle simply looks different from what you expected, compare it with the checks on the batch verify page.
Refunds on 3 and 6-bottle ErecPower packs
ErecPower comes in packs of 1, 3 or 6 bottles, and all three share the 60-day window. The published terms do not explain how a partial return from a larger pack is refunded.
Tell the desk exactly how many bottles you will send. Ask them to confirm the refund amount before you ship.
| Pack | Capsules | Window |
|---|---|---|
| 1 bottle | 30 | 60 days |
| 3 bottles | 90 | 60 days |
| 6 bottles | 180 | 60 days |
Pack prices are printed at checkout. You can compare sizes on the pricing page.
ErecPower refund checklist
Run through this ErecPower checklist before the box leaves your hands. It covers every point the returns desk needs.
- The purchase date is inside the 60 days
- The order desk knows the return is coming
- You asked about opened bottles and part packs
- The note shows name, email and order ID
- The box is addressed to Suite 4C, 600 Broadway
- You have a tracking number and a receipt
Still unsure? All phone and email details are on the contact page.
ErecPower refund policy: common questions
What is the ErecPower refund policy in one line?
You can ask for your money back within 60 days of purchase, mail the bottles back by tracked service at your own cost, and get a refund to your card.
Can I get a refund on an opened ErecPower bottle?
The published terms do not say how opened bottles are handled. Ask the order desk at +1 (877) 257-0825 before you ship anything back.
Where do I mail an ErecPower return?
Mail it to 600 Broadway, Suite 4C, New York, NY 10012. That is the returns desk. The office on Broadway Floor 5 does not process returns.
Why can't [email protected] help with my refund?
That inbox serves the website only and has no access to the order system. It cannot look up a purchase, a return or a refund.
Is return postage refunded for ErecPower?
No. The buyer pays to send the bottles back. The refund covers the product.
What if my ErecPower refund has not shown up?
Allow 3 to 5 business days after the credit and 5 to 10 more for your card. After that, call the desk with your order ID and the tracking number.
Can I return part of a 3 or 6-bottle ErecPower pack?
Partial-pack terms are not published. Tell the desk how many bottles you plan to send and ask how the refund will be worked out.
