Contact ErecPower: Order Desk, Email and Returns
Call the ErecPower order desk at +1 (877) 257-0825, Mon-Fri 9:00am-5:00pm ET, for orders, tracking and refunds, or email [email protected]. The website email, [email protected], handles site questions only and cannot see orders. Mail returns by tracked service to 600 Broadway, Suite 4C, New York, NY 10012, not to the office.
How do I contact ErecPower?
The fastest way to contact ErecPower is to call the order desk at +1 (877) 257-0825. The desk answers Mon-Fri 9:00am-5:00pm ET and handles orders, tracking and refunds.
You can also write to [email protected] about an order. Questions about this website go to [email protected].
Orders, tracking and refunds
Phone: +1 (877) 257-0825
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET
Returns address
600 Broadway, Suite 4C, New York, NY 10012
Office
195 Broadway, Floor 5, New York, NY 10007
Save the phone number in your contacts when you order. It is the one line that can see your purchase, your tracking and your refund status.
Which ErecPower contact to use for what
Each ErecPower contact has one job, and picking the right one saves time. Orders and refunds go to the order desk. Website questions go to the website inbox.
| What you need | Contact to use | Why |
|---|---|---|
| Place or change an order | Phone +1 (877) 257-0825 | The desk sees your order |
| Track a parcel | Phone or [email protected] | The desk has your tracking |
| Start a refund | Phone +1 (877) 257-0825 | Returns begin with the desk |
| Mail back bottles | 600 Broadway, Suite 4C, New York, NY 10012 | The returns desk address |
| Check a batch code | Phone +1 (877) 257-0825 | The desk can match lot and order |
| Report a website error | [email protected] | The Editorial Desk fixes pages |
What the ErecPower order desk can help with
The ErecPower order desk can help with anything tied to a purchase. That covers buying, shipping, returns and checking that a bottle is genuine.
It is the only contact with access to the order system, so start there for any order question.
- Questions before you buy, such as pack sizes
- Order status and tracking numbers
- Money-back claims inside the 60-day window
- Questions about opened bottles and part packs
- Matching a lot code to your order
- Problems with a damaged or wrong parcel
Good questions to ask before you buy
- Which pack sizes are available today, and what does each cost at checkout?
- Does the 60-day window run from the order date for every pack?
- How are opened bottles handled if I ask for a refund?
- Where will my order ship from, and when will tracking arrive?
The refund steps are set out on the refund policy page.
ErecPower contact hours across US time zones
The ErecPower order desk is open Mon-Fri 9:00am-5:00pm ET. The table shows the same hours in each main US time zone.
Weekend and holiday hours are not published. If you need the desk, plan the call for a weekday. Buyers on the West Coast should note that the desk closes at 2:00pm Pacific time.
| Time zone | Opens | Closes |
|---|---|---|
| Eastern (ET) | 9:00am | 5:00pm |
| Central (CT) | 8:00am | 4:00pm |
| Mountain (MT) | 7:00am | 3:00pm |
| Pacific (PT) | 6:00am | 2:00pm |
What to have ready before you contact ErecPower
Have your order details in front of you before you contact ErecPower. The desk can find your purchase in seconds when you do.
Order ID
It is in your order email. It is the quickest way to find your purchase.
Name and email
Use the name and email from checkout, even if the parcel went to someone else.
Bottle details
For batch or quality questions, note the lot code and expiry date.
For a return, also note your purchase date. It tells you how much of the 60-day window is left.
How to write an email to the ErecPower order desk
A clear email to the ErecPower order desk gets a clear reply. Put the task in the subject line and your order details in the first lines of the message.
Send order emails to [email protected]. Keep each email to one topic, so nothing gets missed.
| Task | Sample subject line |
|---|---|
| Tracking | Tracking request, order ID [your ID] |
| Refund | Money-back request, order ID [your ID] |
| Opened bottles | Question on opened bottles, order ID [your ID] |
| Batch check | Lot code check, order ID [your ID] |
In the body, give your full name, the email used at checkout and a short description of what you need. Attach photos if a bottle or parcel looks wrong.
Why the ErecPower website email cannot see orders
The ErecPower website email is handled by the Editorial Desk, which has no link to the order system. It can fix a page, but it cannot look up a purchase.
The two jobs are kept apart. Order data stays with the order desk, not with the team that writes these pages.
ErecPower office address vs returns address
ErecPower lists two New York addresses, and only one takes returns. Send bottles back to the returns desk, not to the office.
Both are on Broadway, which makes them easy to mix up. Check the suite number before you print a label.
| Address | Use it for | Do not use it for |
|---|---|---|
| 600 Broadway, Suite 4C, New York, NY 10012 | Mailing back bottles for a refund | General letters |
| 195 Broadway, Floor 5, New York, NY 10007 | Company office | Returns |
Return postage is paid by the buyer, and tracking is advised. Details are on the guarantee page.
How to track an ErecPower order
To track an ErecPower order, open your order email and use the tracking number inside. Orders ship from the US unless the sales page says otherwise.
If the email has not arrived, check your spam folder first. Then call the desk with your order ID.
Find the order email
Search your inbox for the order confirmation and tracking message.
Open the tracking link
Follow the carrier's link to see where the parcel is.
Call if it stalls
If tracking stops moving, call +1 (877) 257-0825 with your order ID.
Delivery details are on the shipping page.
Questions the ErecPower desk may not be able to answer
Some ErecPower questions have no published answer yet, so the desk may not be able to help. It is still worth asking, but set your expectations first.
Medical questions belong with your own doctor. The order desk handles orders, not health advice.
| Question | Status |
|---|---|
| Amount of each ingredient | Not published |
| Daily dose | Follow the product label |
| Capsule type and other ingredients | Not published |
| Manufacturer name | Not published |
| Lab report for a batch | Not published |
| Whether it is right for your health | Ask your doctor |
What is known about each ingredient is on the ingredients page.
How to be sure you are reaching the real ErecPower desk
The real ErecPower contacts are the phone number and email addresses listed on this page. Numbers found on outside listings may not reach the official desk.
If someone contacts you first and asks for payment details, stop. Call the desk yourself using the number here.
- Use only the contacts on this page
- Buy through the official order page
- Keep every order email until the 60-day window ends
- Check your bottle against the label if anything seems off
Be careful with any text or social media message that pushes a special deal or rushes you to pay. When in doubt, hang up and dial the number on this page yourself.
Signs of a fake bottle are listed on the batch verify page.
Contacting ErecPower: common questions
What is the ErecPower phone number?
The ErecPower order desk number is +1 (877) 257-0825. It answers Mon-Fri 9:00am-5:00pm ET.
What email handles ErecPower orders?
Write to [email protected] about orders, tracking and refunds. The website address, [email protected], cannot see orders.
Where do I send an ErecPower return?
Send returns to 600 Broadway, Suite 4C, New York, NY 10012 by a tracked service. The office on Broadway Floor 5 is not the returns desk.
Is the ErecPower order desk open on weekends?
Weekend hours are not published. The listed hours are Mon-Fri 9:00am-5:00pm ET, so plan calls for a weekday.
How do I track my ErecPower order?
Tracking arrives in your order email. If it has not come, call the order desk with your order ID.
Can I visit the ErecPower office?
The office address is 195 Broadway, Floor 5, New York, NY 10007. Walk-in hours are not published, so call or email instead.
Who answers the ErecPower website email?
The ErecPower Editorial Desk reads [email protected]. It handles questions and corrections about the website, not orders.
